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Support Center

Business hours: Monday to Friday, 9:00–18:00 (COT, UTC-5)

At Rankiamos we believe human support makes the difference. If you have a question, technical issue, or suggestion, email us and we respond within 4 business hours.

Contents

1. How to contact us

Email is the fastest way to get help:

📧 General support: soporte@rankiamos.com
🐛 Report bugs: soporte@rankiamos.com (subject: "Bug Report")
💡 Feature suggestions: soporte@rankiamos.com (subject: "Suggestion")
⚖️ Privacy / GDPR: soporte@rankiamos.com (subject: "Privacy")

When you write to us, include this info to help us assist you faster:

  • Your Rankiamos account email
  • App version (find it under Settings → About)
  • Device model and iOS version
  • Screenshot of the issue, if applicable
  • Steps to reproduce the error

2. Response times

Our team is based in LATAM (Colombia, UTC-5). We work in Spanish-speaking business hours, not Silicon Valley time:

Type of inquiryResponse time
Any inquiry by email< 4 business hours
GDPR requests (access, data deletion)< 30 days (legal maximum)

We work Monday to Friday from 9:00 to 18:00 Colombia time (UTC-5). No support on weekends.

3. Frequently asked questions

What is Rankiamos?

Rankiamos is an SEO rank tracker for Google.com designed for Spanish-speaking LATAM. It lets you monitor your keywords (daily on Pro, weekly on Free), see the top 10 competitors for each keyword and, on Pro, detect URL cannibalization. The app's interface is in Spanish only; there is no English version.

Which countries does tracking work in?

We cover the 17 Spanish-speaking LATAM countries: Colombia, Mexico, Argentina, Chile, Peru, Ecuador, Venezuela, Uruguay, Bolivia, Paraguay, Costa Rica, Panama, Dominican Republic, Guatemala, El Salvador, Honduras, Nicaragua. Also Spain and the United States (measured in English): 19 countries in total. Tracking is country-level by default; you can also pick from 52 cities spread across those 19 countries (every one has at least one), and each city counts as one keyword of your quota.

How many keywords can I track?

5 on the Free plan (in 2 projects) and 50 on the Pro plan (across up to 5 projects). Each combination of keyword, country, language, search engine and city counts as one. See current plans at rankiamos.com/en/pricing.

Is data updated in real-time?

No. Automatic checks run weekly on the Free plan and daily on the Pro plan; on Pro, keywords with 5 or more checks and no change at all in 30 days move to a check every 3 days until they move. On both plans you can request a manual update: each keyword can be re-checked 6 hours after its last check, with a daily quota of 13 units on Free and 30 on Pro. Alerts arrive in a single daily summary at 7:00 a.m. Colombia time, with the details in the app's Alerts tab.

Does it work on iPad and Apple Watch?

Yes. Rankiamos runs on iPhone, iPad and Mac, and has an Apple Watch app on every plan that shows your biggest riser, your biggest faller and how many keywords you have in the top 10. Your data lives in your Rankiamos account, so every device shows the same thing; the Watch gets its data from the iPhone.

Can I export my data?

Yes, on the Pro plan: a CSV with every keyword in the project and its current position (no history or competitors) and a one-page PDF report with up to 28 keywords. Useful for client reports. You export them manually from the app and share them with the iOS share sheet.

4. Common technical issues

The app won't open or crashes

  1. Close the app completely (swipe up from the app switcher)
  2. Restart your iPhone
  3. Make sure you have the latest version (App Store → Updates)
  4. If it persists, uninstall and reinstall. Your data is safe in your Rankiamos account.
  5. If nothing works, write to us with your iPhone model and iOS version.

I don't see my keywords updated

On Pro, positions are checked once a day (stable keywords, every 3 days); on Free, once a week, and automatic checks pause if you don't open the app for 30 days. Check the last check time on your project screen: if 6 hours have passed, you can update the keyword manually. If more than 26 hours have passed on Pro (or more than 3 days on a stable keyword), or more than a week on Free, write to us and we'll investigate.

Push notifications don't arrive

  1. iPhone Settings → Notifications → Rankiamos → enable "Allow Notifications"
  2. Keep in mind Rankiamos sends a single daily summary at 7:00 a.m. Colombia time; the details stay in the app's Alerts tab
  3. Make sure you're not in "Do Not Disturb" or "Focus" mode

5. Account and subscriptions

How do I cancel my subscription?

Subscriptions are managed directly through Apple, not us:

  1. iPhone Settings → tap your name at the top
  2. Subscriptions → Rankiamos
  3. Cancel Subscription

You can keep using the app until the end of your paid period. We don't issue partial refunds but we honor Apple's automatic refunds if you request a justified one.

How do I delete my account?

Inside the app: Settings → Account → Delete account. Your account and all your data are deleted instantly. If you're on Pro, also cancel the subscription from your Apple account (steps above): it's managed by Apple, not inside Rankiamos.

I forgot my password

If you signed in with Apple or Google, you don't have a separate password: use that same account to sign in. If you used email and password, use "Forgot password" on the login screen.

6. Privacy and data

We take your privacy seriously. Read our full Privacy Policy.

To exercise your GDPR rights (access, rectification, deletion, portability) write to soporte@rankiamos.com with subject "Privacy".

7. Complaints and feedback

If something doesn't work as expected, we want to know. Your feedback helps us improve:

Additional resources

Rankiamos · Made with care in Colombia 🇨🇴
soporte@rankiamos.com